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Careers at Vantis Life

Vantis Life is a small life insurance company that values creativity, initiative and a "best-in-class" customer care attitude. Here, you can work with people you respect and can learn from in an environment that rewards real work and real results. SBLI's products are distributed through member banks in Connecticut and through dedicated, professional direct sales force from Vantis Life.

Specialties: Providing low cost life insurance to hard working individuals. Offering competitive annuity products that help customers create a secure retirement.

Values: Innovation. Customer Care. Excellence. Teamwork. Honesty. Optimism.

Customers: People who live in Connecticut and the bank partners who sell our products.

Culture: Entrepreneurial life insurance and annuity company. We will expect you to work hard and strive for service that exceeds our customers' expectations. For our part we will respect your need for balance between your home life and work life by offering a 35-hour work week, generous benefits and paid time off.

We feature: challenging marketing and sales culture that rewards initiative, ingenuity and superior customer service.

  • A bright, professional environment
  • Multiple meeting rooms, as well as training and collaboration areas
  • State-of-the-art systems and PCs
  • A challenging marketing and sales culture that rewards initiative, ingenuity and superior customer service

Whether you're a recent college grad or a seasoned professional, if you are an innovator, Vantis Life wants to speak with you.

POSITION TITLE:             INTERNAL WHOLSALER – BROKERAGE PROACTIVE SUPPORT

DEPARTMENT:                  MARKETING

REPORTS TO:                    MANAGER OF INTERNAL WHOLESALING

GRADE:                              7,8,9

POSITION REQ.                 PART-TIME (20 hours)

Summary: Provide inbound and outbound support for the Broker Channel with regard to AgentWeb (Training), products, marketing materials use and fulfillment, quoting, applications, and sales concepts. All inbound and outbound, calls, e-mail request are handled in a timely fashion. Maintains contact management system along with completing assigned projects by manager.

 

Essential Duties and Responsibilities:

The Internal Wholesaler – Brokerage Proactive Support will have expert level knowledge of the Vantis Life insurance products, sales, concepts, and processes along with the ability to train agents on the AgentWeb software. Creates and maintains strong relationships with agents and or managing agents. 

  1. Support brokers by providing inbound and outbound call center support for AgentWeb, product, material fulfillment, sales concepts, quoting, and applications.
  2. Provides support for outbound trigger events and campaigns calls as requested by manager
  3. Creates and maintains records, activity tracking, and reporting within the contact management system.
  4. Assumes additional duties, as requested by manager

Education:

  1. 4 year college degree or equivalent work experience
  2. At least 3 years of experience in Sales or Life Insurance Industry and/or brokerage marketplace
  3. Life Insurance license is required after 6 months of employment
  4. 2 years of work experience in an office setting
  5. Proficient in the Microsoft Suite (Word, Excel, PowerPoint, and Outlook)

Skills, Knowledge & Abilities

Refer to Grid


Supervisor Responsibility:

None

 

Physical Demands:

  1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  2. While performing the duties of this job, the employee is regularly required to sit stand, walk, speak and hear. They are regularly required to use their hands and fingers to handle or feel objects, tools or controls and be able to reach with hands and arms.
  3. The employee is occasionally required to stoop or kneel.
  4. The employee occasionally will be required to lift and carry up to 25 pounds.
  5. Specific vision abilities required by this job include visions and the ability to focus.

POSITION TITLE:            CRM ADMINISTRATOR

DEPARTMENT:                 MARKETING

REPORTS TO:                   ASSISTANT VICE PRESIDENT OF NATIONAL WHOLESALING

POSITION REQ.:              PART-TIME (10 hours)

GRADE: 6

 

Summary: Provides administrative over-site of all CRM functions which will entail routine task, creating and designing reports, coordinating and implementing software releases along with supporting users in their job function pertaining to the CRM setup along with solving software and procedural issues that a user may encounter.

 

Essential Duties and Responsibilities:

  1. Conduct and complete routine administrative support to ensure the accuracy of the data and establishing a new user on the CRM system
  2. Creating and designing reports that will help manage the overall performance and functions of the Regional Director and Internal Wholesaling teams
  3. Coordinate, implement, document all software upgrades from Microsoft
  4. Provide support to the end users with regard to software enhancements, end user procedural issues, and training prior to releases going live
  5. Resolve software and end user procedural issues

Education:

  • 2 year college degree or equivalent work experience
  • 2 years of work experience in an office setting

Skills, Knowledge & Abilities:

Refer to Grid

 

Supervisor Responsibility:

None

 

Physical Demands:

  1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  2. While performing the duties of this job, the employee is regularly required to sit stand, walk, speak and hear. They are regularly required to use their hands and fingers to handle or feel objects, tools or controls and be able to reach with hands and arms.
  3. The employee is occasionally required to stoop or kneel.
  4. The employee occasionally will be required to lift and carry up to 25 pounds.
  5. Specific vision abilities required by this job include visions and the ability to focus.

POSITION TITLE:   Manager of Inside Sales 

DEPARTMENT:      Marketing 

REPORTS TO:        Senior Vice President, Marketing 

GRADE:                    11

 

Summary:               

Oversee all aspects of the Company’s direct response distribution function, including sales management, lead and activity tracking and marketing support. Coordinate coverage for the company reception area.

 

Essential Duties and Responsibilities:

1)   Sales Management

      a)    Grow premium in the Direct Sales Department to meet Company’s quarterly and annual growth projections and requirements.

      b)    Hire and recruit new agents for the Direct Sales Department and maintaining a department size appropriate for the company’s needs.

      c)    Set monthly and quarterly financial and production forecasts for the Direct Sales Department with the support and guidance of SVP Marketing.

      d)    Evaluate compensation, training, and incentive programs.

      e)    Conduct formal quarterly, and annual performance reviews of direct reports.

      f)     Coordinate startup activities each morning, including the preparation of content and conducting of morning meetings.

 

2)   Lead and Activity Tracking

      a)    Coordinate and execute lead and activity tracking projects specific to department and company goals.

      b)    Work closely with Direct Sales Licensed Agents to establish, achieve, and maintain customer contact activity goals and expectations.

      c)    Manage the overall Direct Sales process, setting appropriate metrics, and achieving targeted goals to promote growth and performance.

      d)    Successfully integrate of the Direct Sales Department with the company’s new CRM system.

 

3)   Marketing Support

      a)    Work closely with Marketing Support on lead generation methods to increase quality lead activity inside and outside of the Company.

      b)    Working closely with the marketing team to develop, establish, and manage the direct channel strategies and programs.

  

4)   Manage the reception area of the company

      a)    Ensure proper coverage of the reception area.

      b)    Work cooperatively with department managers to ensure proper break, lunch, sickness and vacation coverage.

 

Assume additional dutiesas requested

 

Education:

4 year college degree or equivalent years of experience.

 

Experience:

5 years of experience in a Contact Center Management capacity, preferably in the Life Insurance and/or Financial Institutions marketplace. Life insurance license required or to be earned within 6 months of employment.

 

Skills, Knowledge & Abilities:

  • At least three years of experience planning and managing at both the strategic and operational levels.
  • Establish contacts and relationships with internal customers and influencers.
  • Outstanding organizational abilities and excellent metric-monitoring skills.
  • Ability to work collaboratively with colleagues and staff to create results driven, team oriented environment.
  • Experience with Customer Relationship Management systems, specific sales methodologies and sales funnel management.
  • 3+ years of supervisory experience in a sales environment.

Travel

Up to 5% travel, primarily to research roundtable events locally.

 

Supervisory Responsibility:

Supervise licensed direct sales personnel and administrative support.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak and hear. They are regularly required to use their hands and fingers to handle or feel objects, tools or controls and be able to reach with hands and arms.

The employee is occasionally required to stoop or kneel.

The employee occasionally will be required to lift and carry up to 15 pounds.

Specific vision abilities required by this job include close vision and the ability to focus.

POSITION TITLE: INTERNAL WHOLESALER – Regional Director Support 

DEPARTMENT: MARKETING

REPORTS TO: Manager of Internal Wholesaling 

GRADE: 7,8,9

 

Summary: Responsible for developing new life insurance and annuity business nationwide by supporting assigned Regional Directors’ wholesaling activity. Assists Regional Directors in maintaining strong relationships with center’s of influence within assigned accounts. Provide inbound and outbound call support to both agents and program/sales managers for Agentweb, product, material fulfillment, sales concepts, quoting, application, and post submission management. Initiates event triggered outbound calls to agents and program managers. Assists Regional Directors on special marketing and sales initiatives, including facilitating webinar and training sessions. Occasionally interacts directly in field meetings. Provides prospecting calls in support of new business development in assigned regions.

Essential Duties and Responsibilities:

 1. Support agents and program/sales managers by providing inbound support for Agent web, product, material fulfillment, sales concepts, quoting, application, and post 
     submission management.

 2. Fulfills identified “trigger” event outbound calls to agents and program/sales managers.

 3. Assists Regional Directors in maintaining strong relationships with agents and centers of influence with assigned accounts.

  • Contribute to appointment scheduling and follow-up to develop a regular contact plan. Is positioned as a key contact for Program Managers and Sales Managers.
  • Respond promptly to regional directors seeking training, sales, underwriting, and marketing support.
  • Manages special sales and marketing initiatives being executed in the field.
  • Tracks all activities in Company contact management software. Creates and maintains data and records in the system and participates in generating effective sales reports.
  • Assist in monitoring and managing applications post submission.Monitor underwriting status reports and identifying cases that need attention
  4. Initiate communications by email/phone with Sales Representatives and/or professional personnel to obtain needed information to issue policy

  5. Facilitates webinars and occasionally in person training and mentoring meetings.

  6. Maintains a schedule of mail and phone contacts to a prospect list of new accounts in

     assigned regions.

  7. Assume additional duties, a requested by managers

 

Education:

4 year college degree or equivalent work experience

At least three years of experience in life insurance industry and/or Financial Institutions marketplace

Life insurance license is required within 6 months of employment

Annual progress towards designations required:

- CLU/ChFC/CFP – two courses per year after completion of first year

- FLMI – three courses per year after completion of first year

Skills, Knowledge & Abilities

Area

Grade 7

Grade 8

Grade 9

Knowledge of Vantis Products and Tools

  • Expert level knowledge of Vantis life insurance products, sales concepts and approaches, quoting and illustration, application submission, marketing material, underwriting procedures, sales operations, Vantis Agentweb system, and all tools contained within the system.
  • Ability to provide insights into point of sale approaches and techniques for agents; building off of key marketing concepts
  • Ability to describe V8 strategic approaches

 

  • Expert level knowledge of Vantis life insurance products, sales concepts and approaches, quoting and illustration, application submission, marketing material, underwriting procedures, sales operations, Vantis Agentweb system, and all tools contained within the system.
  • Above average ability to provide insights into point of sale approaches and techniques for agents; building off of key marketing approaches
  • Ability to advise centers of influence on V8 strategic approaches

 

  • Expert level knowledge of Vantis life insurance products, sales concepts and approaches, quoting and illustration, application submission, marketing material, underwriting procedures, sales operations, Vantis Agentweb system, and all tools contained within the system.
  • Expert ability to provide insights into point of sale approaches and techniques for agents; building off of key marketing approaches.
  • Ability to design marketing concepts and packages
  • Ability to consult to centers of influence on V8 strategic approaches

 

 

Affinity to Work with Salespeople

 

  • Strong affinity to work with sales people; in particular to advise on marketing, sales, product, quote, application and sales skills. Also to generate potential new business appointments for Regional Directors.
  • Ability to develop credible relationships with agents through proactive problem solving, passion for sales, and systematic outreach to agents to create and maintain relationships.

 

  • Strong affinity to work with sales people; in particular to advise on marketing, sales, product, quote, application and sales skills. Also to generate potential new business appointments for Regional Directors.
  • Ability to develop highly credible relationships with agents through proactive problem solving, passion for sales, and systematic outreach to agents to create and maintain relationships.

 

  • Strong affinity to work with sales people; in particular to advise on marketing, sales, product, quote, application and sales skills. Also to generate potential new business appointments for Regional Directors.
  • Ability to develop highly credible mentoring relationships with agents through proactive problem solving, passion for sales, and systematic outreach to agents to create and maintain relationships.

 

 

Relationship Building – Center’s of Influence

  • Ability to develop and maintain good relationships with program managers, Sales Managers, and Centers of Influence within accounts.

o    Create trust through knowledge and responsiveness

o    Maintain a frequent and consistent pattern of connecting with key constituents

o    Ensure adequate knowledge of sales results against goals

o    Proactively manage surprises and requests for support

 

  • Ability to develop highly credible relationships with program managers, Sales Managers, and Centers of Influence within accounts.

o    Create trust through knowledge and responsiveness

o    Maintain a frequent and consistent pattern of connecting with key constituents

o    Ensure adequate knowledge of sales results against goals

o    Proactively manage surprises and requests for support

 

  • Ability to develop mentoring relationships with program managers, Sales Managers, and Centers of Influence within accounts.

o    Create trust through knowledge and responsiveness

o    Maintain a frequent and consistent pattern of connecting with key constituents

o    Ensure adequate knowledge of sales results against goals

o    Proactively manage surprises and requests for support

 

Skills, Knowledge & Abilities continued

Area

Grade 7

Grade 8

Grade 9

Teamwork with Assigned Regional Directors

  • Ability to develop and maintain effective working relationship with assigned Regional Directors

o    Understanding of key projects and activity

o    Ability to follow through in timely manner

o    Ability to proactively update Regional Director

  • Ability to develop and maintain effective working relationship with assigned Regional Directors

o    Understanding of key projects and activity

o    Ability to follow through in timely manner

o    Ability to proactively update Regional Director

o    Ability to work as alter-ego with centers of influence

  • Ability to develop and maintain effective working relationship with assigned Regional Directors

o    Understanding of key projects and activity

o    Ability to follow through in timely manner

o    Ability to proactively update Regional Director

o    Ability to work as alter-ego with centers of influence

Results/Metric Driven Environment

  • Ability to work in a high volume, metric managed, fast paced call center environment.

o    Affinity to interact with people on the phone

o    Ability to maintain individual production requirements in a high volume environment

o    Ability to project voice tone effectively in a phone call

  •  
  • Ability to work in a high volume, metric managed, fast paced call center environment.

o    Affinity to interact with people on the phone

o    Ability to maintain individual production requirements in a high volume environment

o    Ability to project voice tone effectively in a phone call

  •  
  • Ability to work in a high volume, metric managed, fast paced call center environment.

o    Affinity to interact with people on the phone

o    Ability to maintain individual production requirements in a high volume environment

o    Ability to project voice tone effectively in a phone call

  •  

Communication Skills – Written and Verbal

  • Effective communications skills, both written and verbal

o    Ability to work with a diverse group of individuals

o    Ability to manage conflict

o    Ability to negotiate deliverables

o    Ability to listen and paraphrase

o    Ability to train in one on one, and small group/webinar settings.

o    Ability to organize thoughts sequentially, convey points in an interesting but concise manner, effectively transition.

 

  • Advanced communications skills, both written and verbal

o    Ability to work with a diverse group of individuals

o    Ability to manage conflict

o    Ability to negotiate deliverables

o    Ability to listen and paraphrase

o    Ability to train in one on one, and small group/webinar settings.

o    Ability to organize thoughts sequentially, convey points in an interesting but concise manner, effectively transition.

  • Expert communications skills, both written and verbal

o    Ability to work with a diverse group of individuals

o    Ability to manage conflict

o    Ability to negotiate deliverables

o    Ability to listen and paraphrase

o    Ability to train in one on one, and small group/webinar settings.

o    Ability to organize thoughts sequentially, convey points in an interesting but concise manner, effectively transition.

 

Project Management – Self Management - Organization

  • Strong organization skills

o    Ability to balance multiple responsibilities

o    Ability to self manage – follow through on commitments

o    Ability to maintain appropriate data records

o    Ability to organize and execute on scheduled trigger events. (Event triggered phone calls, planned outreach schedule, prospecting events.)

  • Ability to design and execute project plans in support of special initiatives
  • Strong organization skills

o    Ability to balance multiple responsibilities

o    Ability to self manage – follow through on commitments

o    Ability to maintain appropriate data records

o    Ability to organize and execute on scheduled trigger events. (Event triggered phone calls, planned outreach schedule, prospecting events.)

  • Ability to design and execute project plans in support of special initiatives
  • Advanced level organization skills

o    Ability to balance multiple responsibilities

o    Ability to self manage – follow through on commitments

o    Ability to maintain appropriate data records

o    Ability to organize and execute on scheduled trigger events. (Event triggered phone calls, planned outreach schedule, prospecting events.)

  • Advanced ability to design and execute project plans in support of special initiatives. This includes the ability to work with project teams.

Skills, Knowledge & Abilities continued

 

Area

Grade 7

Grade 8

Grade 9

Comprehension and Analysis

Strong comprehension and analysis skills – including an interest and ability to learn quickly

Strong comprehension and analysis skills – including an interest and ability to learn quickly

Strong comprehension and analysis skills – including an interest and ability to learn quickly

Excel and CMS Knowledge

  • Knowledge of excel, and the contact management system

o    Middle level ability to utilize and design excel reports

o    Ability to generate basic reports in contact management system.

 

  • Knowledge of excel, and the contact management system

o    Middle level ability to utilize and design excel reports

o    Ability to generate custom reports in contact management system.

o    Ability to design special program support with the CMS

 

  • Knowledge of excel, and the contact management system

o    Middle level ability to utilize and design excel reports

o    Ability to generate custom reports in contact management system.

o    Ability to design special program support with the CMS

 

Webinar and Coaching Faciliatation Skills

  • Ability to facilitate basic webinars and individual coaching sessions.

o    Ability to present from speaker notes

o    Ability to organize main points, introductions, and transitions effectively

o    Ability to respond to responses from individuals and groups.

 

  • Ability to facilitate webinars and group/individual coaching sessions.

o    Ability to present from speaker notes

o    Ability to organize main points, introductions, and transitions effectively

o    Ability to interact effectively with individuals and groups

 

  • Ability to design and facilitate webinars and group/individual coaching and training sessions.

o    Ability to present from speaker notes

o    Ability to organize main points, introductions, and transitions effectively

o    Effective group facilitation skills

 

Teamwork

  • Capacity to work effectively as a member of a team, including the ability to fulfill the captain of the week role.

 

  • Demonstrated ability to work effectively as a member of a team, including the ability to fulfill the captain of the week role.

 

  • Advanced ability to work effectively as a member of a team, including the ability to fulfill the captain of the week role.

 

Schedule and Overtime

  • Ability to work overtime, as required
  • Ability to work until 6:00 PM , or 8:00 PM as required

 

  • Ability to work overtime, as required
  • Ability to work until 6:00 PM , or 8:00 PM as required

 

  • Ability to work overtime, as required
  • Ability to work until 6:00 PM , or 8:00 PM as required

 

  

Supervisor Responsibility:

None

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak and hear. They are regularly required to use their hands and fingers to handle or feel objects, tools or controls and be able to reach with hands and arms.
  • The employee is occasionally required to stoop or kneel.
  • The employee occasionally will be required to lift and carry up to 25 pounds.
  • Specific vision abilities required by this job include visions and the ability to focus.

POSITION TITLE:      CUSTOMER SERVICE/NEW BUSINESS SUPPORT REPRESENTATIVE 

DEPARTMENT:           POLICY SERVICES – ANNUITY & LIFE 

REPORT TO:               MANAGER OF LIFE & ANNUITY SERVICES 

GRADE:                       04, 05, 06

 

FUNCTION:

Performs duties that enhance the productivity and efficiency of the Policy Services Department, specifically new business processing and operational duties connected with client maintenance. Responds to verbal and written requests from policy owners and agents.

 

DUTIES:

I. Process transactions within stated standard turnaround time, maximizing customer satisfaction.

       Reports deviations from standard to supervisor. Transactions include, but are not limited to:

 

A. Process New Business

     1. Performs new business entry and provides appropriate notification to Underwriting

          Department, Agencies, and Insureds on issues relating to completeness of applications, agency or product conflicts, underwriting inconsistencies, and system limitations.

     2. Provides back up for quality assessments of new business policies.

 

B. Provides Policy Service Operational Support

      1. Receives and distributes departmental mail and reports.

      2. Processes USPS directed address changes.

      3. Processes policy owner requests within stated standard time. Requests may include, but are not limited to, address changes, beneficiary changes, ownership changes, additional deposits, etc.

      4. Complies with Company procedures for proper handling of all documents and files.

      5. Assists with scanning of new business and other documents as needed.

 

C. Provides secondary receptionist backup

      1. Provides professional, prompt, and courteous telephone and face-to-face service to customers, agencies, and employees.

      2. Accurately relays messages to appropriate individuals.


II
.      In accordance with policy owner requests and company procedures, verifies forms are complete   and proper signatures are obtained and validated.


III
.    Complies with company procedures for proper handling of all documents.

 

EDUCATION: High School Diploma or Equivalent required. Associates Degree or higher preferred.

EXPERIENCE: At least one year of new business and annuity experience.

                               Level I      0-3 years experience in insurance customer service capacity

                               Level II, III  >1 years experience in insurance customer service capacity

                               Level IV, V  >3 years experience in insurance customer service capacity

 

SKILLS, KNOWLEDGE & ABILITIES: Proficient in English grammar, work in an organized manner, possess excellent verbal and written communication skills. Proficient in Word, Excel. Skills required to successfully obtain an active producer’s license.

Level I – Clerical                    Processes policy transactions 

Grade 4                                 Generates standard letters

                                            Scans documents

                                            Handles customer calls to meet departmental needs

           

Level II – Basic                      Handles customer calls

Grade 5                                Generates nonstandard letters

                                            Processes all transactions       

                                            Maintains CT Producers license

                                            Obtains LOMA Level 1

           

Level III – Intermediate         Expert in at least 5 areas

Grade 5                                Proficient with Illustration Quote System

                                           Proficient with Agent Web

                                           Responds to all call queues    

                                           Able to train expert areas       

                                           Obtains LOMA’s ACS designation              

           

Level IV – Advanced              Expert in at least 10 areas

Grade 6                                Fields problem calls before management intervention

                                            Proficient in all product lines

                                            Proficient in handling all queues

                                            Obtains LOMA’s PCS designation

                                               

Level V – Master                    Expert in at least 15 areas

Grade 6                                Implements processes and procedures

                                           Able to train and coach new employees

                                           Monitors calls and output for quality assurance

                                           Obtains LOMA’s FLMI designation
 

SUPERVISORY RESPONSIBILITY: None

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak, and hear. They are regularly required to use their hands and fingers to handle or feel objects, tools, or controls and be able to reach with hands and arms.

Must have the ability to clearly communicate on the telephone.

Must be able to work in the Policy Service Department, in the home office location.

Must have the ability to work overtime as needed to meet departmental needs.

The employee is occasionally required to stoop or kneel.

The employee occasionally will be required to lift and carry up to 25 pounds.

Specific vision abilities required by this job include close vision and the ability to focus.

Prospective employees are encouraged to submit their resumes for future openings to:

HR Manager
200 Day Hill Road
Windsor, CT 06095
Email: hr@vantislife.com
Fax:860-298-5480

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© Vantis Life Insurance Company, Windsor, CT. All rights reserved.
Vantis, Vantis Life, A better life experience, The Savings Bank Life Insurance Company, and SBLI are registered trademarks of Vantis Life Insurance Company.

Savings Bank Life Insurance (SBLI) products are available to Connecticut residents only.

Life insurance and annuities issued by Vantis Life Insurance Company, Windsor, CT (all states except NY) and by Vantis Life of New York, Brewster, NY (NY only). Products not available in all states and state variations may apply.